Frequently Asked Questions

The Klypp mobile app moves your private/authorized media from your phone to your self-hosted media server. A relay operated by Klypp LLC simply routes the encrypted transfer; it never stores or inspects the payloads. The files remain on your devices and the server you control. For more privacy details, see the Privacy page.

We publish a Linux Helper Script on the Downloads page that adjusts ownership/permissions for the klypp service user. Run that script once after installing to avoid “access denied” errors when the server scans your folders.

The recommended flow is: FileSaveLocation receives uploads from the mobile app, IncompletePath holds files while they are still being written, and CompletedPath is where Klypp picks up finished transfers to route them into Movies, TV, or Music destinations. Some torrent clients can use the same folder for incomplete and completed downloads, but separate folders are usually easier to manage.

Yes. Klypp can work with torrent clients that watch for new .torrent files and use incomplete and completed download folders. qBittorrent is one example; see the Torrent Client Setup guide for the recommended folder flow. Only use torrents for media you are legally authorized to download and share.

Quiet hours let new files build in the Processing Queue without repeatedly waking a NAS during the day. When the mover resumes, Klypp processes the saved queue during your chosen window. See File Completed Mover and quiet hours for details.

After a successful move, Klypp can tell Plex exactly which movie or TV-show folder changed instead of relying on scheduled full-library scans. Klypp Drive Location paths must exactly match the library paths used by Plex on that server. See Plex Media Sync.

Klypp can run any command or script that the Klypp Server machine can run from the command line, subject to the permissions available to the Klypp service. Scripts can be run and scheduled from Klypp Server or the mobile app. See Scripts.

Yes. Add paired destinations for TV/TV4K and Movie/Movie4K, and optionally KidsTV/KidsTV4K and KidsMovie/KidsMovie4K to override standard folders for family-friendly titles. The Advanced movie setups and TV setups sections show practical examples.

The app scans your listed TV drives in priority order (1→N). If it finds the show on a drive while scanning, it keeps writing new episodes there. If the show is absent from every listed drive, the new show lands on the last (N) drive. Add new drives with higher numbers so older shows keep writing to their current location. See TV: Multiple Drives & Priority for the exact behavior.

Typical issues: missing the three-folder flow (FileSave → Incomplete → Completed), letting CompletedPath receive uploads directly, forgetting to run the Linux helper (permissions), removing a TV drive mid-series (it splits your collection), or forgetting to mark destinations like Kids or 4K. Always verify CompletedPath is writable by the klypp user.

The app requests access to Files/Photos to select uploads, Local Network (iOS) to discover servers, and optional Notifications for transfer status. You can revoke any permission later in your device settings.

Email support@klyppedit.com for help, and use the Delete Account page for the steps and timeline. If you can’t complete the button flow, reach out to privacy@klyppedit.com with your OS, KlyppServer version, and any repro details so we can assist.

Before the file moves, Klypp runs an unrar step so the archive is expanded and the contained media is processed instead of the compressed package.

We track every file in the database, so an interrupted transfer is remembered. When the box boots back up, Klypp resumes processing the queued files automatically.

Yes. Tap “Jump queue” from the mobile app or server UI and that file moves to the front of the processor so it runs next.